Remote CRM Product Lead: Provider Engagement

Humana Inc; Dover (DE); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental, vision benefits

Job summary

Humana Inc. is seeking a Provider CRM Lead to define and advance the strategy for Provider CRM capabilities, partnering across business, operations, digital, analytics, and technology teams to improve provider engagement and outcomes.

The role combines product management with change leadership to translate business priorities into scalable CRM solutions, reporting to the AVP, Product Management.

Qualifications

• Requires a Bachelor's degree and 8+ years of CRM implementation leadership.
• Demonstrates 2+ years of project leadership experience.
• Ability to translate business priorities into product requirements and roadmaps.

Responsibilities

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms.
• Lead end-to-end product lifecycle from discovery to delivery and optimization.
• Own CRM platform capabilities including profiles, segmentation, lead management, campaign management, automation, reporting, and integrations.

Skills

CRM leadership

Stakeholder management

Data-driven decision making

Change management

Effective communication

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Provider CRM Lead to define and advance the strategy for Provider CRM capabilities, partnering across business, operations, digital, analytics, and technology teams to improve provider engagement and outcomes.

The role combines product management with change leadership to translate business priorities into scalable CRM solutions, reporting to the AVP, Product Management.