Provider CRM Lead: Strategy & Personalization

Humana Inc; Augusta (ME); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana Inc. is seeking a Provider CRM Lead (Lead Product Manager) to define and advance the strategy, roadmap, and adoption of Provider CRM capabilities that connect and empower providers.

You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, streamline workflows, and deliver actionable insights. The role combines product management, CRM, and change leadership to translate priorities into scalable capabilities, with a focus on

Qualifications

• Bachelor's degree required.
• 8+ years experience leading CRM implementation.
• 2+ years of project leadership experience.
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans.
• Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions.
• Strong analytical skills with data-driven decision making.
• Excellent communication, stakeholder management, and change management skills.

Responsibilities

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms.
• Align CRM investments with business objectives, customer needs, and growth strategies.
• Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation.
• Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization.
• Prioritize initiatives using data, customer insights, and stakeholder feedback; develop business cases and success metrics.

Skills

CRM leadership

Cross-functional collaboration

Product requirement writing

Data analysis

Change management

Stakeholder management

Communication

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Provider CRM Lead (Lead Product Manager) to define and advance the strategy, roadmap, and adoption of Provider CRM capabilities that connect and empower providers.

You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, streamline workflows, and deliver actionable insights. The role combines product management, CRM, and change leadership to translate priorities into scalable capabilities, with a focus on