Remote CRM & Loyalty Programs Lead

Dentsu Aegis Network Ltd.; California (MO); Hybrid; USD 94,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Parental leave

Job summary

Dentsu is seeking a results-driven Program Manager to lead CRM, loyalty, and integrated marketing programs for a portfolio of high-profile clients. You will partner with strategy, creative, technology, analytics, and client teams to deliver large-scale initiatives that drive customer experiences and business impact.

This remote-first role offers visibility with senior leaders, flexible West Coast hours, and collaboration across distributed teams.

Qualifications

• 3–5+ years of experience in a Program Manager role within an agency, marketing, consulting, or similar environment.
• Proven experience leading cross-functional teams and managing complex programs.
• Experience supporting CRM, customer engagement, marketing technology, or digital transformation initiatives.
• Strong client-facing and stakeholder management skills.

Responsibilities

• Lead planning, execution, and delivery of CRM, loyalty, and integrated marketing programs.
• Develop program roadmaps, timelines, success metrics, and delivery strategies.
• Partner with strategy, creative, technology, analytics, and client teams across time zones.
• Maintain program health, budgets, timelines, and quality standards; report to leadership.

Skills

Program management

CRM & loyalty programs

Cross-functional leadership

Client stakeholder management

Executive communication

Tools

CRM systems

Marketing automation

Project management tools

Job description

Dentsu is seeking a results-driven Program Manager to lead CRM, loyalty, and integrated marketing programs for a portfolio of high-profile clients. You will partner with strategy, creative, technology, analytics, and client teams to deliver large-scale initiatives that drive customer experiences and business impact.

This remote-first role offers visibility with senior leaders, flexible West Coast hours, and collaboration across distributed teams.