Agency-Ready CRM & Loyalty Programs Lead — Remote

dentsu; United States; Remote; USD 94,000 - 150,000; Full time

Benefits offered by this job

Medical ins.

Vision ins.

Dental ins.

Life ins.

Disability ins.

401k

PTO & holidays

Parental leave

Job summary

Dentsu is seeking a Program Manager to lead integrated marketing, CRM, and loyalty programs for a portfolio of high-profile clients. This remote-first role requires coordinating strategy, creative, technology, and analytics teams across time zones, with West Coast hours preferred.

You will manage planning, delivery, and governance, and present to senior leaders while helping clients navigate transformation initiatives. This role offers visibility to senior leadership and flexible, remote work.

Qualifications

• 3-5+ years of experience in a Program Manager role within an agency, marketing, consulting, or similar environment.
• Proven experience leading cross-functional teams and managing complex programs.
• Experience supporting CRM, customer engagement, marketing technology, or digital transformation initiatives.
• Strong client-facing and stakeholder management skills.
• Exceptional communication, organization, and problem-solving abilities.
• Experience working across multiple disciplines, including strategy, creative, technology, analytics, and delivery teams.
• Experience presenting to senior leaders and executives.

Responsibilities

• Lead Complex Programs: Drive planning, execution, and delivery of CRM, loyalty, and integrated marketing programs.
• Partner with Clients: Build trusted relationships with client stakeholders and lead status meetings.
• Drive Cross-Functional Collaboration: Coordinate work across strategy, creative, technology, analytics, and operations teams.
• Ensure Successful Delivery: Maintain program health, timelines, and quality standards, manage budgets and forecasting, track progress and capture learnings.

Job description

Dentsu is seeking a Program Manager to lead integrated marketing, CRM, and loyalty programs for a portfolio of high-profile clients. This remote-first role requires coordinating strategy, creative, technology, and analytics teams across time zones, with West Coast hours preferred.

You will manage planning, delivery, and governance, and present to senior leaders while helping clients navigate transformation initiatives. This role offers visibility to senior leadership and flexible, remote work.