Remote CRM Growth & Activation Manager

eBay; Clifton (TX); Remote; USD 67,000 - 115,000; Full time

Benefits offered by this job

Remote work flexibility

Base pay with bonus opportunity

Job summary

WHI Solutions, an eBay company, seeks a Manager of Customer Growth & Activation to lead a CRM-driven engagement program for automotive B2B customers. You will design outreach, manage a Salesforce-based workflow, and drive data-informed decision making.

Reporting to the Head of Strategy, you will coach a team of CRM specialists, optimize call cadences, and scale outbound campaigns. This is a remote role with occasional travel.

Qualifications

• 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams.
• Proven track record of building and leading high-performing outbound or inside sales teams.
• Deep, hands-on Salesforce experience, including workflows, reports and dashboards.

Responsibilities

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets.
• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors.
• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach.
• Use data to prioritize outreach and measure what works.
• Continuously improve team processes and tools to increase productivity and results.
• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured.
• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy.
• Help build out the team, partnering on hiring, onboarding and team structure.
• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go‑to‑market plans.
• Represent WHI at trade shows and industry events each year

Skills

Inside sales

Sales operations

Customer growth

Team leadership

Salesforce

Education

BS/BA degree

Tools

Salesforce

Job description

WHI Solutions, an eBay company, seeks a Manager of Customer Growth & Activation to lead a CRM-driven engagement program for automotive B2B customers. You will design outreach, manage a Salesforce-based workflow, and drive data-informed decision making.

Reporting to the Head of Strategy, you will coach a team of CRM specialists, optimize call cadences, and scale outbound campaigns. This is a remote role with occasional travel.