CRM Growth & Activation Manager — Remote

eBay; Austin (TX); Remote; USD 67,000 - 115,000; Full time

Benefits offered by this job

Remote role

Competitive benefits

Job summary

WHI Solutions, an eBay company, seeks a Manager, Customer Growth & Activation to spearhead a CRM-driven growth program for our automotive B2B marketplace. You will lead a CRM team, design outreach and activation campaigns, and leverage data to target repair shops, dealerships, and distributors.

You will mentor CRM specialists, optimize Salesforce workflows, and drive data-informed decisions to improve engagement and pipeline outcomes across channels.

Qualifications

• 5+ years in inside sales or customer growth with leadership experience.
• Hands-on Salesforce experience with workflows, reports, dashboards.
• Experience building or scaling CRM-driven engagement programs.
• Analytical, data-driven with ability to set targets and optimize.

Responsibilities

• Lead day-to-day CRM specialist work and coach the team to meet targets.
• Set call cadence and campaign strategy for outbound outreach.
• Build and refine Salesforce workflows and templates.
• Use data to prioritize outreach and measure effectiveness.
• Drive Salesforce adoption and maintain data quality.
• Create reporting and dashboards and share insights with Head of Strategy.
• Support hiring, onboarding, and team structure.
• Represent customer needs in product and go-to-market plans.

Skills

Salesforce

Team leadership

Outbound sales

Data-driven

Campaign management

Communication skills

Education

BS/BA degree

Tools

Salesforce

CRM software

Job description

WHI Solutions, an eBay company, seeks a Manager, Customer Growth & Activation to spearhead a CRM-driven growth program for our automotive B2B marketplace. You will lead a CRM team, design outreach and activation campaigns, and leverage data to target repair shops, dealerships, and distributors.

You will mentor CRM specialists, optimize Salesforce workflows, and drive data-informed decisions to improve engagement and pipeline outcomes across channels.