Remote B2B SaaS Growth & Activation Specialist

eBay; Texas; Remote; USD 48,000 - 68,000; Full time

Benefits offered by this job

Maternal & paternal leave

Paid sabbatical

Retirement & benefits

Job summary

eBay's WHI Solutions seeks a Customer Growth & Activation Specialist to drive onboarding, activation, and engagement for Nexpart in a primarily remote US role. You will run outbound outreach, qualify buyers, sign them up, and guide first orders with repair shops, dealerships and distributors.

You will maintain CRM discipline (Salesforce), collaborate across teams, and represent WHI at industry events. A 1–3 year background in inside sales or customer success plus a BS/BA is desired.

Qualifications

• 1–3 years in inside sales or similar customer-facing roles.
• High volume outbound calls/emails and handling objections.
• Ability to learn technical concepts and explain them clearly to customers.
• Organized with disciplined CRM habits; Salesforce experience preferred.
• Experience with automotive parts, repair shops, dealerships, or B2B software preferred.
• BS/BA degree or equivalent experience.
• Comfort in handling uncertainty.
• Highly collaborative – be fun, and easy to work with.

Responsibilities

• Run outbound prospecting to repair shops, dealerships and distributors through calls, emails and sequences.
• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up.
• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders.
• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using.
• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule.
• Educate customers on Nexpart's core features by phone, video and email.
• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps.
• Deliver against activity, activation and engagement targets.
• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product.
• Represent WHI at a handful of trade shows and industry events each year.

Skills

Inside sales

SDR/BDR

Customer onboarding

Customer success

Outbound calling

Salesforce

Automotive parts knowledge

Communication skills

Education

BS/BA degree or equivalent experience

Tools

Salesforce

Job description

eBay's WHI Solutions seeks a Customer Growth & Activation Specialist to drive onboarding, activation, and engagement for Nexpart in a primarily remote US role. You will run outbound outreach, qualify buyers, sign them up, and guide first orders with repair shops, dealerships and distributors.

You will maintain CRM discipline (Salesforce), collaborate across teams, and represent WHI at industry events. A 1–3 year background in inside sales or customer success plus a BS/BA is desired.