Remote Crisis Services Specialist (Trauma‑Informed)

National Runaway Safeline; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

National Runaway Safeline seeks a Crisis Services Support Specialist to join our 24/7 crisis response team, delivering trauma-informed intervention, information, and referrals to youth in crisis via hotline and digital channels.

This fully remote role requires strong communication, organization, and confidentiality. Training and supervision are provided, with opportunities to contribute to program quality and youth safety.

Qualifications

• Knowledge and experience working in a social services environment, with a preference for crisis intervention.
• Self-starter and detail-oriented.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to collaborate with diverse teams.
• Creative problem-solving with a positive, solutions-oriented mindset.
• Flexibility to adapt to evolving team needs.
• Experience managing projects and meeting deadlines.
• Proficient in Microsoft Office Suite.
• Familiarity with data entry processes and system usage.
• Commitment to NRS mission and operations.
• Bilingual Spanish speaking preferred but not required.

Responsibilities

• Respond to crisis contacts across hotlines using best practices.
• Remain active during shifts (handle multiple chats, identify resources, engage in training).
• Complete trauma-informed data collection.
• Ensure youth understand and receive resources provided.
• Complete warm handoffs with resource providers.
• Provide safe, supportive and specific referrals.
• Maintain accurate documentation of crisis communications and preserve confidentiality.
• Report child abuse and neglect to authorities as required by law.
• Participate in supervision, listen-ins and training-related functions.
• Attend required meetings (all-staff, CSS team, internal) and trainings.
• Contribute to continuous quality improvement efforts.
• Identify solutions to concerns and maintain positive regard in interactions.

Skills

Crisis intervention

Communication

Multitasking

Data entry

Team collaboration

Spanish (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

National Runaway Safeline seeks a Crisis Services Support Specialist to join our 24/7 crisis response team, delivering trauma-informed intervention, information, and referrals to youth in crisis via hotline and digital channels.

This fully remote role requires strong communication, organization, and confidentiality. Training and supervision are provided, with opportunities to contribute to program quality and youth safety.