Remote Crisis Line Advocate (Evenings/Weekends)

City of Lincoln; Renton (WA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Phone stipend

Job summary

KCSARC in Washington state is seeking a Part-time Resource Line Advocate to provide 24/7 crisis intervention and information by telephone. The role is remote, with night and weekend shifts, 12–18 hours weekly, and requires a 30-hour paid training period after hire.

Candidates must have a 4-year degree or equivalent experience and strong crisis counseling skills. Remote work requires a private quiet space and a landline without call features.

Qualifications

• 4 year college degree plus 1 year directly related work experience; or 2 years college/vocational school plus 3 years directly related work experience; or 6 years direct work experience.
• Ability to use Word, Access database, and Outlook.
• Demonstrated crisis intervention and counseling skills.
• Excellent written and oral communication; able to read, write, and speak English.

Responsibilities

• Provide crisis intervention, support, information and/or referral via the telephone.
• Determine comprehensive service needs of callers and provide referrals.
• Offer information about effects of victimization and trauma.
• Explain medical and legal issues related to sexual assault.
• Follow HIPAA guidelines and document appropriately.
• Input data into the Client Tracking System and attend meetings.

Skills

Crisis intervention

Active listening

Empathy

Communication skills

Written and oral communication

Interpersonal skills

Multitask

Independence

Team collaboration

Crisis counseling

Education

4 year college degree

2 years college/vocational

6 years direct work experience

Tools

Word

Access database

Outlook

Job description

KCSARC in Washington state is seeking a Part-time Resource Line Advocate to provide 24/7 crisis intervention and information by telephone. The role is remote, with night and weekend shifts, 12–18 hours weekly, and requires a 30-hour paid training period after hire.

Candidates must have a 4-year degree or equivalent experience and strong crisis counseling skills. Remote work requires a private quiet space and a landline without call features.