Remote Crisis Diversion Specialist (911/988/211)

Crisis Connections; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

PTO and 12 holidays

Transit discount (ORCA)

Free parking

Growth opportunities

Flexible schedules

Job summary

Crisis Connections is seeking a 911 Call Diversion Specialist to support callers in crisis with crisis intervention, information, and referrals via a remote, 2 PM–10:30 PM PT schedule. This role focuses on immediate emotional support, de-escalation, safety assessments, and intake screenings to connect individuals with essential community resources.

You will document all contacts accurately, maintain confidentiality, and collaborate with a multidisciplinary team across agencies to reduce crises

Qualifications

• GED or high school diploma with four years of full-time behavioral health experience.
• Alternative: Master’s or Bachelor’s degree with 1 year BH experience, or Associate degree with 2 years BH experience.
• Behavioral health, crisis intervention, and contact center experience preferred.
• Excellent verbal, written, and communication skills.
• Evidence of computer technical proficiency and ability to work effectively in a fast-paced virtual environment.
• Skilled in operating in web-based computer environments and navigating multiple platforms concurrently.
• Understanding of mental health services and essential health & human services landscape.
• Excellent call-handling skills with patience and non-judgmental attitude.

Responsibilities

• Responds to diverted 911 calls to provide emotional support, risk assessment, crisis intervention and health & human services.
• Uses effective communication to assist in behavioral health and suicide risk assessment and de-escalation.
• Completes referral intakes for 911 contacts to crisis response partners for higher intervention as needed.
• Exhibits patience and responds to difficult contacts with sensitivity.
• Alerts Clinician immediately to content involving possible danger to client or others.
• Makes efforts to resolve contacts in the least restrictive environment and without law enforcement when possible.
• Completes accurate and detailed documentation for all contacts.
• Adheres to strict confidentiality policy and completes other tasks as assigned.

Job description

Crisis Connections is seeking a 911 Call Diversion Specialist to support callers in crisis with crisis intervention, information, and referrals via a remote, 2 PM–10:30 PM PT schedule. This role focuses on immediate emotional support, de-escalation, safety assessments, and intake screenings to connect individuals with essential community resources.

You will document all contacts accurately, maintain confidentiality, and collaborate with a multidisciplinary team across agencies to reduce crises