Remote Crisis Diversion Specialist (911/988)

Crisis Clinic; Seattle (WA); À distance; USD 36 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Medical, dental, vision

Paid time off

12 paid holidays

ORCA transit discount

Free parking

Flexible schedules

Growth opportunities

Self-care tools & weekly check-ins

Résumé du poste

Crisis Connections is hiring a 911 Call Diversion Specialist to provide crisis intervention and information/referrals to essential resources for individuals in crisis. This role focuses on emotional support, safety assessments, and documentation while coordinating with multiple teams remotely.

You will receive extensive training and work in a fast-paced virtual environment, supporting 911/988/211 call diversion initiatives to reduce crises and dependency on law enforcement where feasible.

Qualifications

• GED/HS diploma required with 4 years of BH work experience.
• Alternative: Master’s/Bachelor + 1 year BH experience or Associate degree + 2 years BH experience.

Responsabilités

• Respond to diverted 911 calls with emotional support and crisis intervention.
• Conduct risk assessments and de-escalation during calls.
• Complete intake screenings and provide referrals to crisis resources.
• Document all calls accurately and thoroughly.
• Escalate content involving danger to clinicians immediately.
• Strive to resolve contacts with minimal law enforcement involvement when possible.
• Maintain strict confidentiality and adhere to policies.
• Perform other duties as assigned.

Connaissances

Verbal communication

Written communication

Computer skills

Remote work experience

Multitasking

Formation

GED/HS diploma + 4 years BH

Master's/Bachelor +1 year BH

Description du poste

Crisis Connections is hiring a 911 Call Diversion Specialist to provide crisis intervention and information/referrals to essential resources for individuals in crisis. This role focuses on emotional support, safety assessments, and documentation while coordinating with multiple teams remotely.

You will receive extensive training and work in a fast-paced virtual environment, supporting 911/988/211 call diversion initiatives to reduce crises and dependency on law enforcement where feasible.