Remote Credit Union Client Support Specialist

900Work, Llc; Indianapolis (IN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401k

PTO and holidays

Pet insurance

Job summary

Location Services is seeking a Credit Union Client Team Representative for a remote role. The position handles client and debtor requests via phone, updates accounts, and processes email requests. It may be remote if you live outside Indiana; otherwise, in-office in Indianapolis area.

The role emphasizes excellent verbal and written communication, professional phone demeanor, and ability to adapt to changing environments while delivering high-quality service.

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Responsibilities

• Respond to client/debtor requests via phone system and transfer calls if needed.
• Provide information on account updates and documentation via email/process systems.
• Review new addresses to determine action required and communicate results to leadership.
• Produce daily, weekly, and monthly reporting for management.

Skills

Professional phone demeanor

Excellent written and verbal comms

Microsoft Office proficiency

Internet research

Education

Associates Degree or equivalent

Tools

Microsoft Office

Outlook

PowerPoint

Word

Excel

Job description

Location Services is seeking a Credit Union Client Team Representative for a remote role. The position handles client and debtor requests via phone, updates accounts, and processes email requests. It may be remote if you live outside Indiana; otherwise, in-office in Indianapolis area.

The role emphasizes excellent verbal and written communication, professional phone demeanor, and ability to adapt to changing environments while delivering high-quality service.