Remote Credit & Collections Specialist

Apply Now; Maryland; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Remote work

Hybrid opportunities

Job summary

Bertelsmann is seeking a detail-oriented Credit & Collections Associate for a remote opportunity in Westminster, MD. You will manage customer accounts, evaluate creditworthiness, monitor balances, and ensure timely collection of payments.

The role emphasizes accuracy, communication, and collaboration with internal teams to reduce credit risk, with a salary of 40,000–42,000 USD annually and remote/hybrid work options.

Qualifications

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or related fields.
• Availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Responsibilities

• Review and process credit-held orders to ensure timely resolution.
• Respond promptly to customer inquiries by phone and email.
• Investigate claims and process appropriate adjustments (debit/credit/denial).
• Research and resolve account inquiries and discrepancies.
• Negotiate payment arrangements within guidelines.

Skills

Strong communicator

Customer focus

Multi-tasking

Decision making

Excel skills

Outlook proficiency

SAP experience

Organizational skills

Education

High school diploma

Tools

Excel

Outlook

SAP

Job description

Bertelsmann is seeking a detail-oriented Credit & Collections Associate for a remote opportunity in Westminster, MD. You will manage customer accounts, evaluate creditworthiness, monitor balances, and ensure timely collection of payments.

The role emphasizes accuracy, communication, and collaboration with internal teams to reduce credit risk, with a salary of 40,000–42,000 USD annually and remote/hybrid work options.