Remote Credit & Collections Specialist

Penguin Random House; Westminster, Northern (MD, KY); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Remote work

Hybrid opportunities

Professional growth

Job summary

Bertelsmann Global Business Services is seeking a detail-oriented Credit & Collections Associate for a remote opportunity based in Westminster, MD. You will manage customer accounts, evaluate creditworthiness, and ensure timely collections while maintaining accurate records and collaborating with internal teams.

The role offers a remote work setup with potential hybrid opportunities and room for professional growth.

Qualifications

• Strong communication skills, both written and verbal.
• Customer-focused with ability to build relationships.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review credit-held orders and resolve promptly.
• Respond to inquiries via phone and email.
• Investigate claims and process adjustments.
• Research and resolve account inquiries and discrepancies.
• Maintain accurate payment history and status updates.
• Assess credit exposure to support decisions.
• Negotiate payment arrangements within guidelines.
• Support with write-offs when necessary.
• Collaborate with customers to resolve balances.
• Propose collection strategies and actions.
• Escalate complex issues to management.
• Stay current with tools and best practices.

Skills

Strong communicator

Customer-focused

Multitasking

Analytical thinking

Negotiation

Credit knowledge

Education

High school diploma or equivalent

Tools

SAP

Outlook

Job description

Bertelsmann Global Business Services is seeking a detail-oriented Credit & Collections Associate for a remote opportunity based in Westminster, MD. You will manage customer accounts, evaluate creditworthiness, and ensure timely collections while maintaining accurate records and collaborating with internal teams.

The role offers a remote work setup with potential hybrid opportunities and room for professional growth.