Remote Credit Card Specialist – Payments & Accounts

Bertelsmann-Jobs; Sullivan Heights (MD); On-site; USD 38,000 - 40,000; Full time

Job summary

Bertelsmann is seeking a detail-oriented Credit Card Associate (Remote) to join our team at the Westminster, MD location. You will manage prepay customer accounts, process manual payments, and resolve billing issues while collaborating with customers and internal teams for timely resolution.

The role emphasizes PCI compliance, accurate record-keeping, and proactive communication. Remote with possible hybrid work, offering opportunities to develop financial, analytical, and customer service

Qualifications

• High school diploma or equivalent required.
• Experience with PCI Compliance, accounting, accounts receivable, customer service or related fields is a plus.

Responsibilities

• Review and process credit-held orders and manual credit card payments.
• Respond to customer inquiries via phone and email.
• Investigate claims and process adjustments as needed.
• Maintain accurate customer account records and documentation.

Skills

Strong communication

Customer focus

Highly organized

Decision making

Excel

Outlook

SAP experience

Tracking follow-ups

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

Job description

Bertelsmann is seeking a detail-oriented Credit Card Associate (Remote) to join our team at the Westminster, MD location. You will manage prepay customer accounts, process manual payments, and resolve billing issues while collaborating with customers and internal teams for timely resolution.

The role emphasizes PCI compliance, accurate record-keeping, and proactive communication. Remote with possible hybrid work, offering opportunities to develop financial, analytical, and customer service