Remote Credit Assistance & Recovery Specialist

Bank of America; United States; On-site; USD 38,000 - 50,000; Full time

Job summary

Bank of America is seeking a Credit Assistant to manage delinquent accounts and assist clients in repayment. This role requires problem-solving and exceptional client service while balancing the bank's and clients' needs.

Applicants should have at least one year of customer service experience and strong communication skills. Duties include negotiating debts and ensuring compliance with ethical standards.

Remote work is possible, and the successful candidate will work Monday to Friday with flexible hours.

Qualifications

• Minimum of one year of customer service experience.
• Excellent verbal and written communication skills.
• Commitment to exceptional customer service with empathy.
• Proficient in dealing with routine and complex customer issues.

Responsibilities

• Reach out to delinquent clients to secure payment.
• Negotiate repayment of outstanding debt with clients.
• Determine the right solution for the client in compliance with guidelines.
• Achieve quality standards and key performance indicators.

Skills

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws, Rules, and Regulations

Liquidity Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Credit Assistant to manage delinquent accounts and assist clients in repayment. This role requires problem-solving and exceptional client service while balancing the bank's and clients' needs.

Applicants should have at least one year of customer service experience and strong communication skills. Duties include negotiating debts and ensuring compliance with ethical standards.

Remote work is possible, and the successful candidate will work Monday to Friday with flexible hours.