Credit Recovery & Solutions Specialist

Bank of America; Kennesaw (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Bank of America is seeking a Credit Services Associate to provide debt assistance and solutions to clients via outbound calls across delinquency stages. You will negotiate repayment plans, assess options, and uphold compliance while delivering empathetic client service.

The role requires strong communication, problem-solving, and the ability to navigate multiple systems. The position is based in Kennesaw, GA with standard in-office hours and rotating shifts.

Qualifications

• Must have strong communication skills and empathy with clients.
• Ability to negotiate payment arrangements within compliance guidelines.
• Experience with outbound collections and customer service preferred.

Responsibilities

• Reaches out to delinquent clients to secure payment and determines reason for delinquency.
• Negotiate repayment of outstanding debt that benefits both client and lender.
• Determine the right solution while staying within collections guidelines.
• Demonstrate empathy and maintain ethical conduct in all interactions.
• Meet quality standards and key performance indicators.
• Manage accounts on automated systems or manual calling to mitigate losses.

Skills

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws, Rules, andReg

Liquidity Management

Education

Bachelor’s Degree in related field or equivalent work experience

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Credit Services Associate to provide debt assistance and solutions to clients via outbound calls across delinquency stages. You will negotiate repayment plans, assess options, and uphold compliance while delivering empathetic client service.

The role requires strong communication, problem-solving, and the ability to navigate multiple systems. The position is based in Kennesaw, GA with standard in-office hours and rotating shifts.