Remote Creative Ops Lead: Global Campaigns

HOKA; California; Remote; USD 122,000 - 165,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Growth opportunities

Employee discounts

Job summary

Deckers Brands, HOKA division, is seeking a Senior Manager, Creative Operations to shape the creative marketing engine. You will define how work is planned, briefed, tracked, and delivered across campaigns, content, and activations, while leading a Creative PM sub-team and partnering with brand partners.

This role requires strong leadership, global collaboration, and a data-driven mindset to optimize workflows, governance, and tools like Asana, monday.com, and Airtable across regions.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Advertising, or related field.
• PMP certification a plus.
• 7+ years in creative operations, project management, or marketing operations within a consumer brand (footwear/apparel/sportswear preferred).

Responsibilities

• Own and evolve the Creative PM operating model- including capacity planning, workload management, prioritization frameworks, intake processes, creative resourcing models, workflow SOPs, and the tools and systems that enable visibility, alignment, and effective delivery across the creative & marketing organization.
• Build and maintain end-to-end campaign workflows ensuring timelines are grounded in reality, handoffs are clean, and all cross-functional partners have a shared understanding of process, roles, and what 'done' looks like.
• Establish and optimize review and approval processes that reduce friction, create early creative alignment, and protect the team's ability to deliver quality work on schedule.
• Directly manage the Creative Project Management sub-team - developing talent, maintaining strong team culture, and ensuring delivery excellence.
• Mentor and develop the Creative PM team's project management capabilities, operational thinking, stakeholder management, and ability to influence cross-functional partners.
• Partner with the Director, Global PM on headcount planning, onboarding, and the ongoing evolution of the Creative PM team's structure as the business scales.
• Partner with Marketing and Brand teams to ensure campaign strategies and business goals translate into clear, actionable creative briefs that reflect team capacity, delivery requirements, and creative standards.
• Serve as the operational bridge between regional and global creative workstreams, ensuring market-specific adaptations align with global brand standards and process.
• Drive weekly and bi-weekly creative cadence meetings, ensuring the right people are aligned, blockers are surfaced early, and decisions are made at the right level.
• Manage end-to-end creative freelancer and contractor operations—including talent sourcing coordination, interview processes, contract execution, and budget tracking to ensure timely onboarding, resource continuity, and spend within plan.
• Deliver consistent and regular reporting on creative operations KPIs, resource utilization, workstream timelines, delivery health, and risks; proactively surfacing insights, recommendations, and options to support decision-making by the Director of Global PM and senior marketing leadership.
• Manage day-to-day coordination with creative agency and vendor partners—ensuring process accountability, clear SOWs, and on-time delivery within agreed scope.
• Maintain the creative operations 'source of truth'—ensuring that brand systems, design standards, and creative toolkits are operationalized consistently across all workstreams and asset outputs.
• Build frameworks and playbooks that enable cross-functional teams to effectively engage with Creative while ensuring quality and craft standards are upheld across HOKA's full annual asset volume.
• Own the operational governance and continuous improvement of creative systems—including digital asset management to ensure creative assets, templates, and brand resources are organized, accessible, and effectively utilized across global and regional teams; driving adoption, maintaining consistency, and enabling a scalable global creative organization

Skills

Project management

Creative operations

Global collaboration

Team leadership

Operational scaling

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Asana

monday.com

Airtable

Job description

Deckers Brands, HOKA division, is seeking a Senior Manager, Creative Operations to shape the creative marketing engine. You will define how work is planned, briefed, tracked, and delivered across campaigns, content, and activations, while leading a Creative PM sub-team and partnering with brand partners.

This role requires strong leadership, global collaboration, and a data-driven mindset to optimize workflows, governance, and tools like Asana, monday.com, and Airtable across regions.