Senior Creative Operations Lead (Remote)

HOKA; Minnesota; On-site; USD 122,000 - 165,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Financial planning & wellbeing

Time off & wellness programs

Employee discounts

Growth & development opportunities

Health & wellness benefits

Job summary

Deckers Brands’ HOKA brand is seeking a Senior Manager, Creative Operations to lead the operational framework for its creative marketing engine. You will plan, brief, track, and deliver across brand campaigns, content and activations, shaping how work flows and is resourced across teams.

You will manage the Creative PM sub‑team, build capacity frameworks, refine workflows, and partner with global stakeholders to maintain brand standards and timely delivery.

Qualifications

• Bachelor's degree in a related field (Business/Marketing/Communications/Advertising).
• 7+ years in creative operations, project management, or marketing ops in consumer brands (footwear/apparel/sportswear preferred).
• Strong brand experience within global, matrixed organizations.
• Experience building scalable creative operations systems and workflows.
• 3+ years of people management leading a PM/creative ops team.
• Proficiency with Asana, monday.com, Airtable; DAM exp preferred.
• Ability to travel domestically.

Responsibilities

• Lead and evolve the Creative PM operating model including capacity planning, workload management, and resource strategies.
• Define and optimize campaign workflows with cross-functional partners and clear definitions of done.
• Manage review/approval processes to reduce friction and protect delivery timelines.
• Directly manage and develop the Creative PM sub-team for delivery excellence.
• Mentor team on project management capabilities and stakeholder management.
• Partner with Director, Global PM on headcount planning and onboarding as the business scales.
• Translate campaign strategies into actionable briefs reflecting capacity and standards.
• Bridge regional and global workstreams for brand consistency.
• Drive weekly/bi-weekly creative cadence and issue resolution.
• Oversee freelancer/agency operations and budget tracking to ensure timely onboarding and spend within plan.
• Deliver regular KPIs and insights to leadership to inform decisions.
• Maintain source of truth for brand systems and tools across all workstreams.

Skills

PMP certification

7+ years experience

Global operations

People management

Operational KPIs

Stakeholder management

Creative briefs

Cross-functional collaboration

Influence without authority

Process improvement

Communication

Attention to detail

Multi-priority management

Asana

monday.com

Airtable

Education

Bachelor's degree or equivalent in Business/Marketing/Communications/Advertising

Tools

Asana

monday.com

Airtable

DAM systems

Job description

Deckers Brands’ HOKA brand is seeking a Senior Manager, Creative Operations to lead the operational framework for its creative marketing engine. You will plan, brief, track, and deliver across brand campaigns, content and activations, shaping how work flows and is resourced across teams.

You will manage the Creative PM sub‑team, build capacity frameworks, refine workflows, and partner with global stakeholders to maintain brand standards and timely delivery.