Remote CPC Processor — Healthcare Data Support

Datavant Corporation; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Datavant is hiring for CPC Processor Customer Support. You will handle release of information inquiries via phone, email, and written communications, ensuring accuracy and timely responses while upholding HIPAA guidelines.

You will document interactions, follow established procedures, and maintain high productivity and quality. Remote-friendly schedule includes standard business hours with strong emphasis on confidentiality and customer care.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and professional communication.
• Experience with multi-line phone system and MS-Office.
• Experience in data entry, medical records, health care or insurance claims.
• Strong organization and attention to detail.
• HIPAA certification and ROI training requirements.

Responsibilities

• Answer calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries by phone, email or written correspondence.
• Document calls and resolutions in the software systems.
• Maintain confidentiality and professional rapport with staff and management.
• Follow department processes and meet productivity and quality expectations.
• Maintain an attendance record and work schedule as posted.

Skills

Customer service

Phone system

MS Office

Data entry

Medical records

Health care

Insurance claims

Attention to detail

HIPAA

Education

High school diploma

Tools

MS Office

Job description

Datavant is hiring for CPC Processor Customer Support. You will handle release of information inquiries via phone, email, and written communications, ensuring accuracy and timely responses while upholding HIPAA guidelines.

You will document interactions, follow established procedures, and maintain high productivity and quality. Remote-friendly schedule includes standard business hours with strong emphasis on confidentiality and customer care.