Home Medical Equipment Customer Care Specialist

Rotech Healthcare; Flagstaff (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Rotech Healthcare Inc. is hiring a Customer Service Representative for Home Healthcare Intake & Insurance Verification.

This role serves as the first contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The ideal candidate has experience in home healthcare or medical billing, strong communication skills, and a detail-oriented, patient-centered approach.

Qualifications

• High school diploma or GED required.
• 1 year of related work experience preferred.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Maintain organized records and referral logs per standards.
• Assist with office operations and communications with internal/external teams.

Skills

Verbal communication

Written communication

Multitasking

Time management

Attention to detail

Confidentiality

Teamwork

Independent work

Education

High school diploma or GED

Tools

MS Office

Outlook

Excel

Job description

Rotech Healthcare Inc. is hiring a Customer Service Representative for Home Healthcare Intake & Insurance Verification.

This role serves as the first contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The ideal candidate has experience in home healthcare or medical billing, strong communication skills, and a detail-oriented, patient-centered approach.