Remote Copilot Adoption Specialist

ProServeIT; California (MO); Hybrid; USD 43,000 - 58,000; Full time

Job summary

ProServeIT is seeking a Microsoft 365 Copilot Adoption Associate to help clients adopt Copilot and Microsoft 365. You will prepare people, processes, and ways of working for meaningful change across client engagements, leading discovery, adoption plans, learning content, and user enablement sessions.

Role involves translating capabilities into practical business messages, defining success metrics, and collaborating with a cross-functional team. Travel may be required based on project needs.

Qualifications

• Degree or equivalent practical experience in a relevant field.
• 2+ years of relevant experience in change management, adoption, business consulting, digital transformation, learning and development, customer success, or technology advisory.
• Experience in change management, training, communications, or a related field.
• Ability to lead workshops, present to diverse audiences, and build trusted client relationships.
• Ability to independently manage adoption deliverables, communications plans, training activities, priorities, and deadlines across multiple client engagements.
• Experience creating polished, audience-focused communications, presentations, and learning materials.
• Ability to translate technical concepts into clear, practical messages that connect technology with business value and user needs.
• Experience driving Microsoft Copilot adoption and helping organizations build confidence, capability, and sustained use of AI-enabled Microsoft 365 tools.
• Experience in a consulting environment managing multiple client projects or workstreams.
• Technical writing experience and ability to turn complex concepts into clear communications and documentation.
• Instructional design experience creating compelling, learner-focused training content and supporting materials.
• Facilitated user enablement sessions for Copilot, Teams, Outlook, SharePoint, OneDrive and other Microsoft 365 apps.

Responsibilities

• Facilitate virtual and in-person workshops, executive briefings, train-the-trainer sessions, and end-user training.
• Support Copilot adoption through use-case discovery, persona-based scenarios, responsible AI guidance, champions programs, reinforcement activities, and adoption measurement.
• Translate Copilot and Microsoft 365 capabilities into practical messages, scenarios, and experiences for business users.
• Provide adoption and change management support to clients implementing Copilot and Microsoft 365 solutions.
• Define success measures and use feedback to refine the approach.
• Manage deliverables, timelines, risks, and client communications across projects.
• Collaborate with project management, technical delivery, Modern Workplace, security, and AI specialists to deliver client outcomes.
• Continuously build capability in Copilot, 365 adoption, change management, responsible AI, and ProServeIT’s AI enablement offerings.
• Bring a growth mindset and focus on helping organizations move to AI-enabled ways of working.

Skills

Change management

Adoption

Business consulting

Digital transformation

Learning & development

Customer success

Technology advisory

Education

Degree in business/organizational change/communications/education/technology

Tools

Microsoft Copilot

Microsoft 365

Training content creation tools

Job description

ProServeIT is seeking a Microsoft 365 Copilot Adoption Associate to help clients adopt Copilot and Microsoft 365. You will prepare people, processes, and ways of working for meaningful change across client engagements, leading discovery, adoption plans, learning content, and user enablement sessions.

Role involves translating capabilities into practical business messages, defining success metrics, and collaborating with a cross-functional team. Travel may be required based on project needs.