Remote Conversational Designer — IVR & NLU Specialist

Waterfield Tech; United States; On-site; CAD 80,000 - 110,000; Full time

Job summary

Waterfield Tech is looking for a Conversational Designer to optimize NLU-driven IVR and voice applications. The role requires a minimum of 6 years of experience in conversational design, with strong skills in designing and optimizing NLU models, and experience with IVR systems. This fully remote position is available to candidates in Canada and the U.S., with a requirement for English fluency. Responsibilities include leading client workshops and collaborating with cross-functional teams. Waterfield Tech is an equal opportunity employer.

Qualifications

• Minimum 6 years of experience in conversational design.
• Strong hands-on experience with NLU models for conversational apps.
• Experience with IVR/telephony systems.

Responsibilities

• Design conversational experiences for IVR and voice platforms.
• Optimize NLU-driven interactions including intent models.
• Collaborate with cross-functional teams (PMs, developers, QA).

Skills

Conversational design

NLU model optimization

Client-facing skills

Flow design tools

IVR systems

Tools

Genesys

Google Dialogflow

Amazon Lex

Visio

Lucidchart

Job description

Waterfield Tech is looking for a Conversational Designer to optimize NLU-driven IVR and voice applications. The role requires a minimum of 6 years of experience in conversational design, with strong skills in designing and optimizing NLU models, and experience with IVR systems. This fully remote position is available to candidates in Canada and the U.S., with a requirement for English fluency. Responsibilities include leading client workshops and collaborating with cross-functional teams. Waterfield Tech is an equal opportunity employer.