Remote Contract & Billing Resolution Specialist

Samsara Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Samsara is hiring a Contract and Billing Resolution Specialist for a remote US-based role (excludes SF Bay Area, NYC, and DC metro areas). You will own complex billing and contract cases for Mid-Market and Commercial accounts, guiding them through to resolution and communicating updates to customers.

You will collaborate across Customer Success, Sales, Billing Support, and Finance to identify root causes, improve processes, and shape case records and metrics for monthly reviews at Samsara.

Responsibilities

• You will be the single owner of complex billing and contract cases for Mid-Market and Commercial accounts.
• Take a customer's report that something is wrong with their bill, work out what happened across systems and teams, and see it through.
• Cross-functional role, working alongside Customer Success Managers, Sales, Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal.
• Help shape the case record, the root-cause tags, and the monthly read-out that define how Customer Success resolves billing and contract cases at Samsara.

Job description

Samsara is hiring a Contract and Billing Resolution Specialist for a remote US-based role (excludes SF Bay Area, NYC, and DC metro areas). You will own complex billing and contract cases for Mid-Market and Commercial accounts, guiding them through to resolution and communicating updates to customers.

You will collaborate across Customer Success, Sales, Billing Support, and Finance to identify root causes, improve processes, and shape case records and metrics for monthly reviews at Samsara.