Contract and Billing Specialist (Fully Remote)

Samsara; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Samsara is seeking a billing specialist to own complex billing and contract cases for Mid-Market and Commercial accounts. You will reconstruct billing errors across systems, determine the correct fix, and see it through to resolution.

You thrive on solving problems and building strong relationships across teams, and you will be the front door for billing, concession, and cancellation requests, delivering monthly readouts on root causes and improvements.

Qualifications

• Experience handling mid-market and commercial billing and contracts.
• Ability to reconstruct billing errors across systems and drive fixes.
• Strong communication and relationship-building across teams.

Responsibilities

• Be the front door for billing, concession, and cancellation requests.
• Fix repeat causes by tagging root causes and delivering monthly readouts.

Skills

Billing systems

Relationship building

Problem solving

Cross-functional collaboration

Job description

• Own complex billing and contract cases for Mid-Market and Commercial accounts.
• Reconstruct billing errors across systems and teams, choose the right fix, and see it through.

• You thrive on solving problems and are a natural relationship builder.
• You want to impact the industries that run our world.

In this role, you will:

• Be the front door for billing, concession, and cancellation requests.
• Fix repeat causes by tagging root causes and delivering monthly readouts.

Samsara

Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations harness IoT data to improve safety, efficiency, and sustainability of physical operations. Samsara is a recently public company with a hyper-growth culture, empowering employees with autonomy and support to make an impact.