Remote Content Manager for Government Call Center

ITCON Services; Vienna (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

ITCON Services is looking for a strategic Remote Content Manager to oversee content operations for a high-visibility government contact center program for USCIS. You will shape information for frontline teams, ensuring they have accurate and timely resources. This role requires a minimum of five years' experience in analytics, business writing, or immigration law, alongside a strong command of English. The position is 100% remote and requires U.S. citizenship.

Qualifications

• Minimum 5 years of experience in analytics, business writing, or immigration law.
• Exceptional command of the English language.
• Proven ability to distill complex legal jargon.

Responsibilities

• Manage content lifecycle and knowledge management.
• Collaborate with federal stakeholders for content accuracy.
• Translate complex immigration laws into readable scripts.

Skills

Analytics expertise

Business writing

Plain language translation

Immigration law knowledge

Bilingual (Spanish)

Tools

Salesforce

Job description

ITCON Services is looking for a strategic Remote Content Manager to oversee content operations for a high-visibility government contact center program for USCIS. You will shape information for frontline teams, ensuring they have accurate and timely resources. This role requires a minimum of five years' experience in analytics, business writing, or immigration law, alongside a strong command of English. The position is 100% remote and requires U.S. citizenship.