Content Operations Lead for Government Programs

Creative Solutions Services, LLC; Vienna (VA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits

Professional growth opportunities

Mission-focused environment

Job summary

A government contractor is seeking an experienced Content Manager to oversee content operations for a USCIS call center. The successful candidate will develop and manage various program documentation, coordinate with government stakeholders, and improve content processes. Ideal applicants should have strong writing and editing skills, along with the ability to analyze and enhance existing workflows. Experience in content management or knowledge management in regulated environments is essential. Competitive benefits and professional growth opportunities are offered.

Qualifications

• Experience in content management, knowledge management, or documentation development.
• Strong writing, editing, and content design skills with excellent attention to detail.
• Ability to analyze current processes, identify gaps, and recommend improvements.
• Strong communication and collaboration abilities, particularly in government or regulated environments.

Responsibilities

• Create, update, and maintain program documentation including knowledge articles, scripts, workflows, and templates.
• Oversee content data entry, formatting, organization, and design.
• Manage daily escalations, research requests, and special content projects.
• Analyze existing content processes and recommend improvements.

Skills

Content management

Knowledge management

Writing skills

Editing skills

Collaboration

Job description

A government contractor is seeking an experienced Content Manager to oversee content operations for a USCIS call center. The successful candidate will develop and manage various program documentation, coordinate with government stakeholders, and improve content processes. Ideal applicants should have strong writing and editing skills, along with the ability to analyze and enhance existing workflows. Experience in content management or knowledge management in regulated environments is essential. Competitive benefits and professional growth opportunities are offered.