Remote Immigration Services Support Specialist

ITCON Services; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking a Remote Customer Service Representative to support the USCIS Contact Center. In this role, you will help individuals navigate important services with professionalism and empathy. Responsibilities include handling inquiries through various channels, documenting service requests, and escalating complex issues. Applicants must possess strong communication skills, a high school diploma, and U.S. citizenship. This position offers the opportunity to make a meaningful impact daily.

Qualifications

• U.S. Citizenship required.
• Ability to type at least 60 words per minute.
• Ability to obtain and maintain required government clearance.

Responsibilities

• Handle customer inquiries across multiple channels.
• Assist customers using approved USCIS knowledge articles.
• Escalate inquiries that fall outside of standard guidance.

Skills

Strong customer service and communication skills

Ability to multitask and manage multiple communication channels simultaneously

Attention to detail

Basic technical proficiency

Education

High School Diploma or equivalent

Tools

CRM platforms (e.g., Salesforce/STARS)

Contact center tools (e.g., Amazon Connect softphones)

Job description

A leading customer service provider is seeking a Remote Customer Service Representative to support the USCIS Contact Center. In this role, you will help individuals navigate important services with professionalism and empathy. Responsibilities include handling inquiries through various channels, documenting service requests, and escalating complex issues. Applicants must possess strong communication skills, a high school diploma, and U.S. citizenship. This position offers the opportunity to make a meaningful impact daily.