Remote Federal Call Center Program Manager

ITCON Services; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

ITCON Services is seeking a Remote Program Manager to lead a federal contract, serving as the primary client contact and program owner. This high-visibility role requires strategic leadership across planning, execution, and delivery, with accountability for budget, staffing, and performance.

You will coordinate cross-functional teams and subcontractors, ensure regulatory compliance, and maintain strong stakeholder communication while safeguarding security and DHS requirements.

Qualifications

• 15+ years in senior program management.
• Experience leading large, distributed federal teams.
• U.S. Citizenship required.

Responsibilities

• Serve as the overall manager of the contract and primary point of contact for the client.
• Lead the planning, execution, and delivery of all contract requirements.
• Oversee financial management, including budgeting, forecasting, and cost control.
• Manage and allocate staffing resources to ensure optimal team performance.
• Provide leadership and direction to cross-functional teams and subcontractors.
• Ensure compliance with contract requirements, federal regulations, and company standards.
• Facilitate communication between stakeholders, leadership, and client representatives.
• Resolve contract-related issues efficiently and professionally.

Skills

Strategic leadership

Communication excellence

Staffing optimization

Contract management

Cross-functional leadership

Problem solving

Advanced MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

ITCON Services is seeking a Remote Program Manager to lead a federal contract, serving as the primary client contact and program owner. This high-visibility role requires strategic leadership across planning, execution, and delivery, with accountability for budget, staffing, and performance.

You will coordinate cross-functional teams and subcontractors, ensure regulatory compliance, and maintain strong stakeholder communication while safeguarding security and DHS requirements.