Content Strategist for Government Programs

Systems Integration, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking a Content Manager in Washington, DC to oversee the development, maintenance, and management of program content for a government-contract center. You will ensure content accuracy, manage daily escalations, and collaborate with stakeholders. The ideal candidate has strong content management skills and a Bachelor's degree in a related field, along with experience in the government sector. This role requires strong communication along with supervisory capabilities.

Qualifications

• Experience in content management, knowledge management, or documentation development.
• Strong writing, editing, and content design skills.
• Ability to analyze processes and recommend improvements.
• Experience working with government programs or in a contact center environment is preferred.
• Strong communication and stakeholder-management skills.

Responsibilities

• Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
• Oversee content data entry, formatting, and design to ensure clarity and usability.
• Manage daily escalations, research requests, and special content-related projects.
• Analyze existing processes and recommend improvements to content structure and workflows.
• Provide supervisory oversight and support to content team members.

Skills

Content management

Knowledge management

Writing

Editing

Communication

Education

Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field

Job description

A leading IT solutions provider is seeking a Content Manager in Washington, DC to oversee the development, maintenance, and management of program content for a government-contract center. You will ensure content accuracy, manage daily escalations, and collaborate with stakeholders. The ideal candidate has strong content management skills and a Bachelor's degree in a related field, along with experience in the government sector. This role requires strong communication along with supervisory capabilities.