Remote Content Designer — AI-Ready SaaS

MNTN; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Job summary

MNTN is seeking a senior content designer to own product content across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance. You will craft plain-language narratives for customers, agents, and teammates, ensuring accuracy and AI-readiness.

Partner with Product and Engineering to drive content for launches, create in-app guidance, and close content gaps. You will measure success by AI deflection, self-service improvements, and clear release communications.

Qualifications

• 4+ years of experience in content design, strategy, or technical writing in SaaS.
• Sharp writing and editing to turn dense product info into actionable guidance.
• Deep technical acumen to review engineering docs and troubleshooting flows.
• Experience partnering with Product leaders and engineers during releases.
• Knowledge of content for AI retrieval and conversational support tools.
• Ability to craft across formats: troubleshooting articles, release notes, in-app copy.
• Self-directed with the ability to own a prioritized roadmap.

Responsibilities

• Own content for product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches with Technical Program Managers.
• Create plain-language narratives explaining changes, why it matters, and next steps.
• Collaborate to create and maintain in-app guidance for customer actions.
• Own content coverage and gap-closure roadmap prioritizing self-service and AI deflection.
• Transform complex product info into clear, decision-ready guidance for multiple audiences.
• Build a consistent language foundation across terminology, tone, and voice.
• Track content performance and iterate based on insights.

Skills

Content design

Technical writing

AI retrieval content

Cross-functional collaboration

Plain language writing

Job description

MNTN is seeking a senior content designer to own product content across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance. You will craft plain-language narratives for customers, agents, and teammates, ensuring accuracy and AI-readiness.

Partner with Product and Engineering to drive content for launches, create in-app guidance, and close content gaps. You will measure success by AI deflection, self-service improvements, and clear release communications.