AI-Ready Content Designer for Product Launches

Remote; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

MNTN is seeking a content designer to own product content across Help Centers, release notes, and in-app guidance. You will partner with product and engineering to create AI-ready customer content and ensure consistent tone and voice.

You will turn complex tech details into actionable guidance and measure impact on self-service and AI deflection. This role emphasizes clear storytelling about product changes, meticulous documentation, and collaboration with product leadership to align content

Qualifications

• 4+ years of experience in content design, content strategy, or technical writing, in SaaS.
• Strong ability to turn dense product information into clear customer guidance.
• Experience writing for AI retrieval and conversational support tools.

Responsibilities

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches with engineering docs to ensure AI-ready customer content.
• Create plain-language narratives for product changes, explaining what changed and what customers should do next.
• Collaborate to develop in-app guidance that helps customers take the right action in the moment.
• Manage content coverage and gaps to improve self-service and AI deflection.
• Translate complex product information into clear, decision-ready guidance across formats.
• Develop a consistent language foundation: terminology, tone, and voice across surfaces.
• Monitor content performance and iterate to improve usefulness and accuracy.

Skills

Content design

Content strategy

Technical writing

SaaS knowledge

AI retrieval writing

Cross-functional collaboration

Product documentation

Job description

MNTN is seeking a content designer to own product content across Help Centers, release notes, and in-app guidance. You will partner with product and engineering to create AI-ready customer content and ensure consistent tone and voice.

You will turn complex tech details into actionable guidance and measure impact on self-service and AI deflection. This role emphasizes clear storytelling about product changes, meticulous documentation, and collaboration with product leadership to align content