Content Designer – AI-Ready Product Content

MNTN; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

MNTN is seeking a skilled Content Designer to own and craft product documentation, in-app copy, and AI-ready guidance. You will collaborate with product and eng teams to ensure accurate, actionable customer content that improves self-service and AI deflection.

Strong writing, technical acumen, and experience across release content are essential. Join a people-first culture within Digital Strategy & Experience to influence how content supports product launches and customer interactions, across

Qualifications

• 4+ years of experience in content design, content strategy, or technical writing in SaaS.
• Strong writing and editing to turn dense product information into actionable guidance.
• Deep technical acumen; ability to review engineering docs and troubleshooting flows.
• Experience partnering with Product leaders and engineers during releases.
• Familiar with content for AI retrieval and conversational support tools.
• Comfort writing across formats: troubleshooting articles, release notes, in-app UX copy, how-to scripts.

Responsibilities

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches with TPMs to turn docs into AI-ready customer content.
• Create plain-language narratives for product changes, explaining what changed and why it matters.
• Develop clear in-app guidance with the Digital Strategy Manager.
• Own content coverage and gap-closure roadmap for your product line.
• Turn complex product information into clear, decision-ready guidance across surfaces.
• Build the language foundation for consistent customer experience, including terminology, tone, and voice.
• Track content performance and iterate based on self-service resolution, AI retrieval, and accuracy.

Skills

Content design

Content strategy

Technical writing

SaaS

Product documentation

AI retrieval

Cross-functional collaboration

Multi-format writing

Self-directed

Job description

MNTN is seeking a skilled Content Designer to own and craft product documentation, in-app copy, and AI-ready guidance. You will collaborate with product and eng teams to ensure accurate, actionable customer content that improves self-service and AI deflection.

Strong writing, technical acumen, and experience across release content are essential. Join a people-first culture within Digital Strategy & Experience to influence how content supports product launches and customer interactions, across