Content Designer (Fully Remote)

MNTN; United States; Remote; USD 95,000 - 150,000; Full time

Job summary

MNTN is seeking a content designer to own and shape product storytelling across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance. You will partner with Technical Program Managers to ensure AI-ready customer content and drive self-service resolution.

As a senior contributor, you’ll craft plain-language narratives for every product change, track their impact, and push for content health improvements across the portfolio.

Qualifications

• 4+ years in content design, content strategy, or technical writing in SaaS.
• Sharp writing and editing bar, turning dense product info into actionable guidance.
• Deep technical acumen and experience partnering with product leaders and engineers.

Responsibilities

• Own content design for product portfolio: Help Centers, release notes, micro-tutorials, internal knowledge, change guidance.
• Lead content readiness for product launches, partnering with Technical Program Managers for AI-ready customer content.
• Create plain-language stories behind every product change and track performance to improve self-service resolution.

Skills

Content design

Content strategy

Technical writing

Editing

Job description

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches, partnering with Technical Program Managers for AI-ready customer content.
• Create plain-language stories behind every product change and track performance to improve self-service resolution.

What success looks like:

• Content measurably closes top support drivers and contributes to AI deflection.
• Content health metrics trend upward across your portfolio.
• Your release narratives become core inputs to the GTM motion.

What you’ll bring:

• 4+ years in content design, content strategy, or technical writing in SaaS.
• Sharp writing and editing bar, turning dense product info into actionable guidance.
• Deep technical acumen and experience partnering with product leaders and engineers.

MNTN

MNTN provides advertising software for brands to reach audiences across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2026, the company is people-first with values like trust, ambition, quality, and radical honesty.