AI-Ready Content Designer—Product & Help Center Lead

MNTN; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

MNTN is hiring a Content Design Lead to own content across Help Centers, release notes, micro-tutorials, in-app guidance, and internal knowledge. You’ll craft plain-language product stories, define AI-ready standards, and partner with Product, Engineering, Digital Strategy, and Revenue Enablement to land consistent guidance customers can act on.

The role sits in Digital Strategy & Experience. Ideal candidates bring 4+ years in SaaS content design or technical writing, a track record of content

Qualifications

• 4+ years in content design, content strategy, or technical writing in SaaS.
• Sharp writing and editing to clarify dense product information.
• Deep technical acumen to review engineering docs and flows.
• Track record partnering with Product leaders and engineers during releases.
• Experience writing for AI retrieval and conversational support tools.
• Ability to produce content across formats (articles, release notes, microcopy, in-app UX).
• Self-directed with roadmap ownership and strong judgment.

Responsibilities

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Lead content readiness for product launches with PMs to ensure AI-ready customer content.
• Create plain-language stories behind product changes and why they matter for customers.
• Collaborate to build timely in-app guidance that prompts right actions in the moment.
• Own content coverage and gap-closure roadmaps prioritizing self-service and AI deflection.
• Turn complex product information into clear, decision-ready guidance.

Skills

Content design

Content strategy

Technical writing

SaaS

Job description

MNTN is hiring a Content Design Lead to own content across Help Centers, release notes, micro-tutorials, in-app guidance, and internal knowledge. You’ll craft plain-language product stories, define AI-ready standards, and partner with Product, Engineering, Digital Strategy, and Revenue Enablement to land consistent guidance customers can act on.

The role sits in Digital Strategy & Experience. Ideal candidates bring 4+ years in SaaS content design or technical writing, a track record of content