Member Experience Advisor - Call Center

Park City Credit Union; Merrill (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Park City Credit Union is seeking a Member Service Specialist to join our Call Center. You will assist members with personal financial needs via phone, email, and texting, while promoting our financial products and services.

Maintain high service standards and adherence to credit union policies. Required: 1 year of call center and sales experience; ability to multi-task in a fast-paced setting; strong communication and problem-solving skills.

Qualifications

• 1 year of call center and sales experience required.
• Ability to multi-task and prioritize in a fast-paced environment.
• Provide excellent member service over phone, email and texting.

Responsibilities

• Assist members with personal financial needs over the phone.
• Promote and educate members on Park City Credit Union products and services.
• Research and resolve member questions and inquiries; log attempts promptly.

Skills

Call center experience

Sales experience

Customer service

Tools

CRM systems

Job description

Park City Credit Union is seeking a Member Service Specialist to join our Call Center. You will assist members with personal financial needs via phone, email, and texting, while promoting our financial products and services.

Maintain high service standards and adherence to credit union policies. Required: 1 year of call center and sales experience; ability to multi-task in a fast-paced setting; strong communication and problem-solving skills.