Remote Insurance Customer Service Advisor – Work from Home – US States

The Elitejob; United States; Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) with company match

Paid time off and sick days

Job summary

A leading customer service firm is seeking a Remote Insurance Customer Service Advisor to provide excellent support to policyholders. This role involves handling inbound inquiries, assisting with claims, and documenting interactions. Ideal candidates will have strong communication skills and a customer-first attitude. Full-time and part-time roles are available with flexible hours and benefits including health insurance and paid time off.

Qualifications

• Previous experience in insurance, customer service, or call center environment is preferred.
• Must have a quiet workspace with reliable internet.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Provide accurate policy details and assist with claims.
• Document all interactions in the CRM system.

Skills

Excellent verbal and written communication skills

Customer-first attitude

Strong problem-solving skills

Education

High school diploma or GED (Associates or Bachelor's preferred)

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary

Progressive Technology is seeking a dedicated and detail-oriented Remote Insurance Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our insurance policyholders, providing them with top-tier customer service and support. If you are passionate about helping people, have excellent communication skills, and enjoy working in a remote setting, we would love to hear from you. This is a work-from-home opportunity that allows you to build a career in the insurance industry without leaving your home.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries related to insurance policies, coverage options, billing, and claims.
• Provide accurate information regarding policy details, renewals, cancellations, and endorsements.
• Assist customers in filing claims and following up on claim status.
• Ensure timely resolution of customer concerns while maintaining professionalism and empathy.
• Escalate complex issues to appropriate departments when needed.
• Maintain up-to-date knowledge of insurance products and state regulations.
• Accurately document all interactions in the CRM system.

Required Skills and Qualifications

• High school diploma or GED (Associates or Bachelors degree preferred).
• Excellent verbal and written communication skills.
• Proficiency in using computers, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Customer-first attitude with strong problem-solving skills.
• Must have a quiet and distraction-free workspace with a reliable internet connection.

Experience

• Previous experience in insurance, customer service, or a call center environment is highly desirable.
• Familiarity with auto, home, life, or health insurance policies is a plus.
• Training will be provided for candidates without direct insurance experience but with a strong customer service background.

Working Hours

• Full-time and part-time roles available.
• Flexible shifts including daytime, evening, and occasional weekends.
• All positions are remote (work from anywhere within approved U.S. states).

Knowledge, Skills, and Abilities

• Knowledge of U.S. insurance regulations and compliance standards (preferred but not required).
• Ability to remain calm and professional during high-stress interactions.
• Comfortable working independently and collaboratively in a virtual team environment.
• Strong attention to detail and organizational skills.
• Capable of learning new tools and platforms quickly.

Benefits

• Competitive hourly pay with performance bonuses.
• Fully remote role – no commute required.
• Paid training and continuous development programs.
• Health, dental, and vision insurance (for full-time roles).
• 401(k) with company match (eligibility after probation).
• Paid time off, sick days, and holidays.
• Employee assistance program and wellness resources.

Why Join Progressive Technology?

At Progressive Technology, we are redefining how customer service is delivered in the insurance space. By combining cutting-edge digital tools with a human-first approach, we ensure our customers receive the best possible support, wherever they are. When you join our team, you are not just accepting a job — you are stepping into a career path filled with opportunity, support, and a strong remote work culture. We celebrate diversity, embrace innovation, and are committed to your growth.

How to Apply

Ready to join a forward-thinking company that puts people first?
Submit your application online or send your updated resume to us with the subject line Insurance Customer Service Advisor – Remote Application.

Applications are reviewed on a rolling basis. Early applicants will be given priority consideration.