Remote Contact Center Specialist: Calls & Case Processing

Vaco LLC; Goodlettsville (TN); Remote; USD 21,000 - 30,000; Part time

Job summary

Vaco LLC is seeking Remote Contact Center / Case Processing Representatives to support a large enterprise's contact center from a fully remote location. This initial 3-6 month contract involves handling inbound customer calls or processing cases with accuracy and high attention to detail.

You will maintain documentation, update records, and perform well in a fast-paced, high-volume environment. Prior contact center or case management experience is preferred, and training is provided for

Qualifications

• Support a large company's contact center through call handling or case processing.
• Deliver professional customer-focused support and maintain accuracy.
• Adapt to a fast-paced, high-volume environment with quality standards.

Responsibilities

• Handle inbound customer calls, addressing questions and providing professional, customer-focused support.
• Process and review customer cases with strong attention to detail and accuracy.
• Call-handling representatives should be comfortable managing approximately 80-120 calls per day.
• Case-processing representatives should be able to complete at least 60 cases per day.
• Maintain accurate documentation and update customer records and case information.
• Work efficiently in a fast-paced, high-volume environment while maintaining quality and productivity standards.
• Strong customer service, communication, organization, and problem-solving skills are important.
• Previous contact center, call-handling, case management, or high-volume processing experience preferred.
• Training is available for candidates with strong transferable skills, even without direct experience.

Skills

Customer service

Communication

Problem solving

Organization

Attention to detail

Call handling

Case processing

Job description

Vaco LLC is seeking Remote Contact Center / Case Processing Representatives to support a large enterprise's contact center from a fully remote location. This initial 3-6 month contract involves handling inbound customer calls or processing cases with accuracy and high attention to detail.

You will maintain documentation, update records, and perform well in a fast-paced, high-volume environment. Prior contact center or case management experience is preferred, and training is provided for