Contact Center Representative

Vaco by Highspring; Nashville (TN); Teletrabalho; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Vaco by Highspring is seeking Remote Contact Center / Case Processing Representatives to support a large company's contact center. The role involves handling inbound calls or processing customer cases with high attention to detail, accuracy, and speed.

Training is available for transferable skills, and candidates should be able to manage a high-volume workload in a fast-paced environment. This 3–6 month contract offers DOE pay and fully remote work, with emphasis on customer service,

Qualificações

• Experience in contact center, call handling, case management, or high-volume processing preferred.
• Training available for transferable skills.
• Strong customer service and communication skills required.

Responsabilidades

• Respond to inbound customer calls with professional, customer-focused support.
• Process and review customer cases with accuracy.
• Maintain accurate documentation and update records.
• Work in a fast-paced, high-volume environment while meeting quality standards.

Conhecimentos

Customer service

Call handling

Case processing

Attention to detail

Organizational skills

Problem solving

Descrição da oferta de emprego

Remote Contact Center / Case Processing Representatives

• Pay: $DOE
• Fully remote opportunity
• Initial 3-6-month contract
• Support a large company's Contact Center through customer call handling and/or case processing.
• Handle inbound customer calls, addressing questions and providing professional, customer-focused support.
• Process and review customer cases with strong attention to detail and accuracy.
• Call-handling representatives should be comfortable managing approximately 80-120 calls per day.
• Case-processing representatives should be able to complete at least 60 cases per day.
• Maintain accurate documentation and update customer records and case information.
• Work efficiently in a fast-paced, high-volume environment while maintaining quality and productivity standards.
• Strong customer service, communication, organization, and problem-solving skills are important.
• Previous contact center, call-handling, case management, or high-volume processing experience preferred.
• Training is available for candidates with strong transferable skills, even without direct experience.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).