Contact Center Representative - Work From Home

All Web Leads, Inc.; Austin (TX); Remote; USD 19,000 - 21,000; Part time

Benefits offered by this job

Laptop provided

Job summary

All Web Leads, Inc. is seeking a Part Time Contact Center Representative to work from home in Texas. You will handle inbound and outbound calls, read scripts, and connect consumers with agents in real time.

You must have a quiet home office, USB headset, reliable high-speed internet, and participate in two weeks of virtual training. AWL provides a laptop; you supply a webcam. There are fixed shifts with a 20-hour minimum per week, and opportunities for advancement based on performance.

Qualifications

• Superior verbal communication skills and ability to read scripts clearly.
• Strong written communication with good grammar and spelling.
• Ability to multitask and manage time effectively.
• Punctual and dependable with consistent attendance.
• Team-oriented and open to coaching.

Responsibilities

• Handle inbound and outbound calls with consumers seeking insurance options.
• Match consumers with appropriate agents and record feedback after calls.
• Maintain frequent communication with leadership and team via chat.

Skills

Verbal communication

Written communication

Multitasking

Punctuality

Team player

Tools

Microsoft Office

Teams

Job description

Contact Center Representative - Work From Home

Austin, Texas

In the heart of AWL,we have ouramazing Contact Center Teamwho helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time! You will serve as a concierge for our Insurance Agents and connect interested consumers with ready to assist agents, all in the comfort of your own home. There is NO insurance license required because you are not selling!

You will be working Part Time as part of avirtual team, interfacing with other team members as we deliver a positive experience for our consumers. You will experience back-to-back calls, with calls averaging 3 minutes long. You will work on our internally developed platform where you will take calls and read the scripts that appear on the screen. Advancement opportunities throughout all of AWL are available based on high levels of performance and maintaining good attendance. This is an exciting opportunity for passionate individuals who can commit to a set shift, and that want to make extra money from the comfort of their home!

You will need to attend two weeks of virtual training. A personal computer with a webcam to complete the first two days of training will be required. You will need to provide your own high-speed internet, ethernet cord, compatible headset, and mouse. AWL will provide you with a laptop.

General Responsibilities:

• Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.
• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.
• Remain in frequent communication with leadership. Communicate with your team daily through chat.

Does This Describe You:

• Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.
• Comfortable defusing escalated situations, remaining courteous and patient.
• Receptive to coaching.
• Strong written communication skills. Competent in spelling, grammar, and punctuation.
• Multi-tasker.
• Punctual and dependable.
• Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team.

What you will need for this opportunity:

• Working USB Headset
• Working Mouse
• Highspeed internet (at least 50 mb/s download speed)
• Ethernet Connection (must be Cat 6 Ethernet cable)
• Noise free background
• Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials).
• Working webcam

Please review the Virtual Training Requirements before applying. Reliable internet service that meets our connectivity standards is required. Candidates who do not meet these requirements may be unable to successfully complete training and maintain employment. https://awl.com/careers/training-reqs/

What you need to know:

• You must reside and work in the state of Texas.
• You must maintain a quiet background. Background noise is never acceptable on calls.
• To ensure call quality and to help you be your best, we occasionally complete screenshares to provide you with coaching opportunities.
• This is a high-volume call center. Calls are around 5 seconds apart.
• We have multiple shifts to choose from. You will have a SET schedule. Our minimum hours requirement is 20 hours per week. We need to be able to count on you, and maintaining good attendance is required.
• Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).

AWL (AWL Holdings, LLC) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

Do you have the required and unexpired forms of identification as seen here? https://www.uscis.gov/i-9-central/acceptable-documents

Do you have a valid driver's license?

Are you legally authorized to work in the United States?

What is your highest level of education?

Are you bilingual in Spanish and English? (Must be able to read and write fluently in both languages if selecting "Yes")

Can you commit to a 2 week training?

Are you able to work Saturdays?

Would you like to work the minimum of 20 hrs per week or maximum of 29?

Will you accept a compensation range of $14-$15 per hour?

I have reviewed the Virtual Training Requirements and confirm that I currently have the required equipment and internet connectivity necessary to participate in and successfully complete virtual training.

Individuals seeking employment at AWL are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

AWL requires your residential address to verify remote work eligibility, coordinate equipment delivery, and prevent hiring fraud. Your information is stored securely and used only for onboarding.