Remote Contact Center Associate 2: Patient Experience Expert

University of Miami; Medley (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

University of Miami Health System is seeking a Contact Center Associate 2 to support scheduling and registration for patients across the UHealth System. The role emphasizes empathy, service excellence, and accurate documentation while coordinating with physicians and staff.

The position requires strong communication, ability to handle stressful situations, and a commitment to patient-centered care. Remote work is available with responsibilities to ensure timely patient access.

Qualifications

• High School diploma or equivalent is required.
• Excellent communication, written and verbal.
• Ability to work in a fast-paced healthcare setting with HIPAA compliance.

Responsibilities

• Schedules and registers patients for appointments in the UHealth System.
• Verifies insurance information, benefits, and referrals.
• Provides information about appointments and payment policies to patients.
• Maintains confidentiality and adheres to HIPAA guidelines.
• Trains and supports new agents in scheduling and registration.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Discretion with confidential data

Education

High School diploma or equivalent

Job description

University of Miami Health System is seeking a Contact Center Associate 2 to support scheduling and registration for patients across the UHealth System. The role emphasizes empathy, service excellence, and accurate documentation while coordinating with physicians and staff.

The position requires strong communication, ability to handle stressful situations, and a commitment to patient-centered care. Remote work is available with responsibilities to ensure timely patient access.