Remote Contact Center Associate 2: Patient Access Specialist

University of Miami; Oregon; Híbrido; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Tuition remission

Descripción de la vacante

The University of Miami Health System seeks a Full Time Contact Center Associate 2 to work remotely within UHealth Connect. You will deliver exceptional patient service, schedule and register patients for appointments, and share information about UHealth System services to patients and providers.

The role requires 2+ years of relevant experience, strong communication skills, and a commitment to accuracy and confidentiality in handling patient information.

Formación

• Must have high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to stay composed in stressful situations.
• Attention to detail and accuracy in administrative tasks.
• Ability to maintain confidentiality per HIPAA guidelines.

Responsabilidades

• Provide high-level patient service with quality and productivity.
• Schedule and register patients for appointments and provide information.
• Support care providers and staff with inquiries and problem resolution.
• Train new agents on scheduling and registration requirements.

Conocimientos

Effective communication

Interpersonal relationships

Problem solving

Attention to detail

Discretion with confidential info

Handling stress

Training others

Educación

High School diploma or equivalent

Descripción del empleo

The University of Miami Health System seeks a Full Time Contact Center Associate 2 to work remotely within UHealth Connect. You will deliver exceptional patient service, schedule and register patients for appointments, and share information about UHealth System services to patients and providers.

The role requires 2+ years of relevant experience, strong communication skills, and a commitment to accuracy and confidentiality in handling patient information.