Remote Patient Scheduling & Registration Specialist

University of Miami; Miami (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

The University of Miami Health System is seeking a Full Time Contact Center Associate 2 to work remotely. This role supports scheduling, registration, and patient information verification within EPIC, delivering empathetic, patient-centered service across the UHealth system.

The ideal candidate has a High School diploma or equivalent, at least 2 years of relevant experience, and strong communication skills.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of relevant experience.
• General knowledge of office procedures and operations.
• Ability to communicate effectively in both oral and written form.
• Ability to handle confidential information with discretion.

Responsibilities

• Delivers a high level of patient service with quality and productivity.
• Schedules and registers patients for appointments using EPIC.
• Verifies insurance information, benefits, and referrals.
• Supports pre-registration and coordinates with insurance verification teams.
• Maintains patient privacy in line with HIPAA requirements.

Skills

Communication skills

Customer service

Problem solving

Training others

Attention to detail

Education

High School diploma or equivalent

Job description

The University of Miami Health System is seeking a Full Time Contact Center Associate 2 to work remotely. This role supports scheduling, registration, and patient information verification within EPIC, delivering empathetic, patient-centered service across the UHealth system.

The ideal candidate has a High School diploma or equivalent, at least 2 years of relevant experience, and strong communication skills.