Remote Contact Center Agent - Empathetic Customer Support

VNS Health; New York (NY); On-site; USD 24,094 - 30,031; Full time

Benefits offered by this job

Referral bonus opportunities

Generous paid time off (PTO)

Health insurance including Medical, Dental, Vision

Employer-matched 401k retirement saving program

Tuition reimbursement for qualifying degrees

Job summary

VNS Health is seeking a fully remote contact center agent to provide efficient customer service using various technologies. As a key representative, you will resolve inquiries, foster customer relationships, and enhance the consumer experience through empathy and integrity.

The ideal candidate has at least one year of customer service experience, preferably in a health care setting. We offer competitive pay, extensive benefits including health insurance, paid time off, and opportunities for career advancement.

Qualifications

• Minimum of one year of customer service experience preferably in a health care setting.
• Excellent oral/verbal communication and customer service skills required.
• Bilingual skills may be required as determined by operational needs.

Responsibilities

• Receive and address consumer inquiries, resolving non-clinical issues.
• Demonstrate empathy and active listening with consumers.
• Establish customer-focused relationships to ensure efficient issue resolution.

Skills

Customer service

Active listening

Clear communication

Microsoft Office

Bilingual skills

Education

High School Diploma or equivalent

Bachelor's Degree in Communications or related field

Job description

VNS Health is seeking a fully remote contact center agent to provide efficient customer service using various technologies. As a key representative, you will resolve inquiries, foster customer relationships, and enhance the consumer experience through empathy and integrity.

The ideal candidate has at least one year of customer service experience, preferably in a health care setting. We offer competitive pay, extensive benefits including health insurance, paid time off, and opportunities for career advancement.