Consumer Experience Lead: Member Growth & Retention

Humana Inc; United States; Sur place; USD 104 000 - 143 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) retirement plan

Paid time off

Disability insurance

Life insurance

Résumé du poste

Humana Inc. is seeking a Consumer Experience Lead to advance member engagement, retention and overall satisfaction within the South Carolina market. You will leverage customer insights, analyze CAHPS results, and drive cross-functional improvements across Member Services, Enrollment, and Transformation teams.

You will lead the Member Experience Workgroup, pursue Go365 engagement, and own market KPIs while mentoring staff and coordinating with executives on strategic initiatives.

Qualifications

• 8+ years of consumer operations experience.
• 2+ years of people or project leadership.
• Develop functional strategies to improve performance and consumer experience.
• Experience with analytics, program evaluation and optimization.

Responsabilités

• Lead the Member Experience Workgroup and drive engagement.
• Coordinate communications with members and internal teams.
• Improve CAHPS performance and contractual KPIs.
• Identify optimization and automation opportunities across the organization.

Connaissances

Consumer operations

People leadership

Analytics

Strategic thinking

Travel up to 10%

Formation

Bachelor's degree (preferred)

Description du poste

Humana Inc. is seeking a Consumer Experience Lead to advance member engagement, retention and overall satisfaction within the South Carolina market. You will leverage customer insights, analyze CAHPS results, and drive cross-functional improvements across Member Services, Enrollment, and Transformation teams.

You will lead the Member Experience Workgroup, pursue Go365 engagement, and own market KPIs while mentoring staff and coordinating with executives on strategic initiatives.