Remote Lead Service Designer – Health Experience & Impact

Humana Inc; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. is seeking a Lead Service Designer to join the Insurance Product Experience (IPX) team and drive transformation across member experiences. You will lead research, ideation, and prototyping to design end-to-end service solutions that align with business goals and member needs.

The role emphasizes collaboration with UX/UI, product, marketing, and operations, plus staying current with health insurance trends. This remote position may require occasional travel.

Qualifications

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of relevant industry experience.
• Portfolio showing journey mapping, user research, prototyping, and design basics.
• Proficiency with Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences.
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Demonstrate emotional IQ, listen well, and build relationships with business stakeholders and partner teams to strengthen cross-enterprise collaboration.
• Stay informed about industry trends in health insurance, digital health, and service design best practices.
• Craft visual stories that are simple to understand and make fuzzy concepts tangible.
• Prototype products and services quickly to test conceptual requirements with stakeholders and users.
• Always articulate the why and keep the member and business problems at the center.

Skills

Journey mapping

User research

Prototyping

Information design

Illustration

Education

Design/research degree

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana Inc. is seeking a Lead Service Designer to join the Insurance Product Experience (IPX) team and drive transformation across member experiences. You will lead research, ideation, and prototyping to design end-to-end service solutions that align with business goals and member needs.

The role emphasizes collaboration with UX/UI, product, marketing, and operations, plus staying current with health insurance trends. This remote position may require occasional travel.