Remote Confirmations Specialist: Appointment Scheduling

Bath-; New Mexico; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off including holidays and a

Birthday off

Flexible remote schedule

Bonus opportunities

Job summary

This full-time W2 role offers a comprehensive benefits package, paid time off including holidays and a birthday off, and a flexible remote schedule. You will manage scheduling, confirmations, and CRM documentation while collaborating with sales leadership to drive customer satisfaction.

Qualifications

• Minimum of 2 years’ experience in confirmations, call center, or sales-related roles.
• Excellent verbal communication and phone presence.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Detail-oriented with strong follow-through.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants.
• Handle inbound and outbound confirmation calls.
• Confirm and verify required criteria for in-home sales appointments, including homeownership, project interest and scope, and decision-maker availability.
• Reinforce appointment expectations and value with homeowners.
• Improve customer satisfaction through professional and effective communication.
• Reduce cancellations, reschedules, and no-shows.
• Document all appointment updates and notes accurately in the CRM.
• Communicate schedule changes or concerns to sales leadership.

Skills

Verbal communication

Phone presence

Organizational skills

Attention to detail

Fast-paced environment

Job description

This full-time W2 role offers a comprehensive benefits package, paid time off including holidays and a birthday off, and a flexible remote schedule. You will manage scheduling, confirmations, and CRM documentation while collaborating with sales leadership to drive customer satisfaction.