Remote Conference Planner & Events Coordinator

Compass Group USA; Atlanta (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group within Compass Group USA, seeks a Conference Planner/Coordinator to ensure meeting requests are processed, coordinate with the Planning Manager, and deliver seamless event support. You will work well independently and as part of a team to support campus events.

You will manage reservations, assist clients, advise on onsite resources, and develop vendor relationships to ensure successful meetings and events.

Qualifications

• Outstanding customer service skills.

Responsibilities

• Assist clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.
• Manages booked reservations that have been assigned in a timely manner.
• Modifies reservations as needed and/or requested by clients.
• Responds to and processes all incoming requests from clients for assigned events
• Review existing meetings/events to ensure completeness and communication of details to appropriate departments
• Provides consultative event coordination services to customers as required.
• Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.
• Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
• Actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.
• May lead, manage, or provide subject matter expertise for projects and initiatives.
• Delivers consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes.
• Identifies and reports onsite building repairs; completes work orders and submits in timely manner.

Skills

Customer service

Verbal & written communication

Reservation software

Catering/food service

Hospitality

Event planning

Microsoft Office

AV environment

Independent work

Flexibility

Evening/weekend hours

Tools

Microsoft Office

Reservation systems

Job description

Rapport, a division of FLIK Hospitality Group within Compass Group USA, seeks a Conference Planner/Coordinator to ensure meeting requests are processed, coordinate with the Planning Manager, and deliver seamless event support. You will work well independently and as part of a team to support campus events.

You will manage reservations, assist clients, advise on onsite resources, and develop vendor relationships to ensure successful meetings and events.