Intake Associate - Property ( Shift Schedule: 8-430 EST)

Sedgwick; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Sedgwick is seeking an Intake Associate - Property in Orlando to accurately set up claims in the claims management system and provide support to the claims staff. The role requires strong clerical experience and sharp communication skills.

Primary duties include data entry, collecting claim details, and coordinating with adjusters. This position emphasizes accuracy, teamwork, and adherence to processes, with potential travel as needed.

Qualifications

• Two years of clerical or property claims management experience.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office; able to create reports.
• Strong organizational and interpersonal skills.
• Ability to work in a team and meet deadlines.

Responsibilities

• Sets up and enters new claims into the claims management system.
• Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
• Makes outbound calls to claimant and/or client to obtain new claim details.
• Finds opportunities to refer claims within the organization.
• Assigns claims using the tools provided.
• Supports claims staff by providing accurate information during the claim set up process.
• Uses multiple platforms to look for adjusters to assign claims
• Makes outbound calls and/or texts to adjusters to discuss claim details for assignment.
• Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
• Works with management to make determination on assignment process and resources used.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Skills

Oral and written communication

Analytical skills

Organizational skills

Interpersonal skills

Teamwork

Ability to meet deadlines

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies. Certified as a Great Place to Work®. Fortune Best Workplaces in Financial Services & Insurance.

Intake Associate - Property ( Shift Schedule: 8-430 EST)

PRIMARY PURPOSE

To accurately set up claims into the claims management system and provide support to the claims staff.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into the claims management system.
• Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
• Makes outbound calls to claimant and/or client to obtain new claim details.
• Finds opportunities to refer claims within the organization.
• Assigns claims using the tools provided.
• Supports claims staff by providing accurate information during the claim set up process.
• Uses multiple platforms to look for adjusters to assign claims
• Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick's texting platform)
• Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
• Works with management to make determination on assignment process and resources used.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

• High school diploma or GED required.

Experience

• Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical : Computer keyboarding, travel as required.
• Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.