Intake Associate - Property ( Shift Schedule: 8-430 EST)

Sedgwick Claims Management Services Inc.; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Sedgwick is hiring an Intake Associate - Property in Orlando. You will accurately set up claims in the claims management system and support the claims staff in data collection and processing. The role requires strong communication, organizational skills, and the ability to work on a team.

Shift schedule is 8:00 AM - 4:30 PM EST, with travel as needed and a focus on quality and efficiency. Sedgwick emphasizes a caring culture, work-life balance, and growth opportunities within a global risk and

Qualifications

• High school diploma or GED required.
• Two years of clerical or property claims experience or equivalent.

Responsibilities

• Set up and enter new claims into the claims management system.
• Enter claims data and request the appropriate information.
• Make outbound calls to claimants and clients to obtain details.
• Refer claims within the organization when appropriate.
• Assign claims using the tools provided and support staff during set up.
• Coordinate with adjusters via Sedgwick's texting platform to discuss assignment.

Skills

Communication

PC literacy

Analytical thinking

Organizational skills

Interpersonal skills

Written reports

Teamwork

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Intake Associate - Property ( Shift Schedule: 8-430 EST)

PRIMARY PURPOSE: To accurately set up claims into the claims management system and provide support to the claims staff.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into the claims management system.
• Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
• Makes outbound calls to claimant and/or client to obtain new claim details.
• Finds opportunities to refer claims within the organization.
• Assigns claims using the tools provided.
• Supports claims staff by providing accurate information during the claim set up process.
• Uses multiple platforms to look for adjusters to assign claims
• Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick's texting platform)
• Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
• Works with management to make determination on assignment process and resources used.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS Education & Licensing

• High school diploma or GED required.
• Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com